Here you can find helpful information to learn more about why your transactions might be getting declined.
- Review your balance on your home page and make sure the transaction you are trying to make will not cause you to exceed the available limit you have in your account or for your card if you are an employee.
- Next, make sure your card status is active. You can check it in our Web Portal using the steps in this article.
- You should also verify that your account status is active. If the required payment is not received by the due date, the system will automatically freeze your account.
- If after trying the steps above, the issue persists. Please contact us via chat or email at email@example.com. We are always ready and happy to help.