In this section, you will find helpful information about how our statements work. Your statement is a PDF that is automatically created and reflects your account status at that time.
You can learn how to see your statements using our article.
These are some of the important details about your statement:
Previous Balance: This refers to the balance due on the previous billing cycle. For instance, if you are checking the bill for 03/31/2023, it will show you the balance due by 03/15/2023.
Payments Made: These are the payments we have received. If a recent payment is not reflected, keep in mind that it could take up to 96 hours for the system to fully settle a payment.
Interest: This will only show information if your account has missed a payment for transactions made more than 60 days ago. The interest is calculated based on the amount that was due when the payment was not made on time.
Current balance: Your current balance is the sum of all the transactions that have not been paid yet.
Transactions that were still in process when the statement was generated might not be included in this sum.
Transaction History: Your statement will include the transactions incurred since the last billing cycle, not the transactions due. Let us provide you with some examples:
- Transaction Date 10/1/2023 + 60 days = 11/30/2023 (After the 15th of the month so the due date is 11/30/2023)
- Transaction Date 10/02/2023+60 days = 12/01/2023 (Before or on the 15th of the month so the due date is 12/15/2023)
- Transaction Date 10/15/2023+60 days = 12/14/2023 (Before or on the 15th of the month so the due date is 12/15/2023)
That means if you want to know what transactions you are being billed for exactly, just check the statement two months before your due date.
We hope this covers some common questions about statements, in case you need extra help please contact us via chat or email at email@example.com