Note: Only Admin - Full users have the ability to freeze any debit card associated with the account. Admin - Limited users can only freeze their own debit cards.
Website
Permission Levels: Admin - Full and Admin - Limited
- Log in to Your Flex Account: Access your Flex account by following this link.
- Navigate to Cards: Locate and select “Cards” from the left-hand menu.
- Select Your Card: Choose the debit card you wish to freeze. A menu will appear on the right side of the screen.
- Freeze Your Card: To freeze your debit card, click on the “Freeze” option located below the card.
Mobile App
Permission Levels: Admin - Full and Admin - Limited
- Log in to Your Flex Mobile App:
- Navigate to Cards: Tap on the “Cards” tab in the bottom navigation bar.
- Select Your Card: Choose the debit card you wish to freeze.
- Freeze Your Card: Select the “Freeze” button located below the card.