Freezing Your Debit Card

Note: Only Admin - Full users have the ability to freeze any debit card associated with the account. Admin - Limited users can only freeze their own debit cards.

Website

Permission Levels: Admin - Full and Admin - Limited

1. Log in to Your Flex Account: Access your Flex account by following this link.
2. Navigate to Cards: Locate and select “Cards” from the left-hand menu.
3. Select Your Card: Choose the debit card you wish to freeze. A menu will appear on the right side of the screen.
4. Freeze Your Card: To freeze your debit card, click on the “Freeze” option located below the card.

Mobile App

Permission Levels: Admin - Full and Admin - Limited

1. Log in to Your Flex Mobile App:
   1. To Download the Flex Mobile App:
      1. Access the iOS App Store here.
      2. Access the Google Play Store here.
2. Navigate to Cards: Tap on the “Cards” tab in the bottom navigation bar.
3. Select Your Card: Choose the debit card you wish to freeze.
4. Freeze Your Card: Select the “Freeze” button located below the card.