Introduction
If your account is under review, access to your account has been temporarily restricted. During this time, you may be unable to log in or withdraw funds.
Issue description
This article applies when a customer cannot log in or withdraw funds because the account is currently under review.
Signs
- Unable to log in to the account
- Unable to withdraw funds
- Account access is restricted while the review is in progress
Basic troubleshooting steps
Checklist:
- Confirm that your account is under review
- Check your email for any messages from [Company name]
- Wait for the review to be completed before attempting to withdraw funds
Contact support
We are unable to provide additional details regarding this matter at this time. We will follow up with you directly once the review has been completed.
Additional information
Any withdrawal is not permitted pending the review. Please wait for our direct follow-up before taking further action.
Conclusion
Your account remains under review until the process is complete. Once finished, we will contact you with the next steps.