Auto Rental Collision Damage Waiver
Global Entry or TSA PreCheck® Application Fee Statement Credit
Purchase Security/Extended Protection
Relais & Châteaux Hotel Privileges
Trip Cancellation/Trip Interruption
Visa Infinite® Golf Benefit by Troon®
Visa Infinite® Luxury Hotel Collection (VLHC)
Auto Rental Collision Damage Waiver
Who is eligible: Flex Visa Business Debit, Flex Visa Business Infinite Credit, Flex Visa Infinite Credit, and Flex Visa Business Credit cardholders.
Q: What do I need to do when reserving a rental car to be eligible for coverage?
A: You must reserve and charge the rental in full on your covered Visa Infinite Business card and you must decline the Collision or Loss Damage Waiver offered by the rental agency. The primary renter of the vehicle and all authorized drivers must be listed on the rental agreement. You must also follow all of the terms and conditions of the rental agreement.
Q: How does the benefit work for domestic auto rentals?
A: For domestic rentals, this benefit covers the rental vehicle for physical damage, vandalism and theft. Coverage does not apply to lost or stolen personal belongings, injury to anyone, medical expenses or personal liability. Within your country of residence, you may rent the vehicle for up to 31 consecutive days per agreement and you must report damages to the Benefit Administrator within 45 days of the incident. Coverage is up to the actual cash value of the rental vehicle with an original manufacturer’s suggested retail price of up to $75,000.00 when new.
Q: How does the benefit work for international auto rentals?
A: For international rentals, this benefit covers the rental vehicle for physical damage, vandalism and theft. Coverage does not apply to lost or stolen personal belongings, injury to anyone, medical expenses or personal liability. You may rent the vehicle for up to 31 consecutive days per contract and you must report damages to the Benefit Administrator within 45 days of the incident.
Coverage is not available in Jamaica, the Republic of Ireland, Northern Ireland or Israel. It is not available where it is prohibited by law or by individual merchants, or is in violation of the territory terms of the rental agreement. Please note: Regulations vary outside the United States, so it is recommended that you check with the auto rental company before you travel to make sure this benefit will apply.
If you happen to be renting a vehicle in Australia, New Zealand, Costa Rica or Italy, please note: Often, the purchase of a minimum level of collision damage coverage is mandated in these countries. In that case, your benefit is supplemental to that required coverage.
Q: What kinds of vehicles are covered? Not covered?
A: Covered vehicles include economy through luxury class automobiles, vans that seat up to 9 passengers including the driver, SUVs (only when driven on-road) and expensive vehicles with an original manufacturer’s suggested retail price up to $75,000 when new. All other vehicles are excluded, including trucks and cargo vans.
Q: What do I have to know in the event I have to file a claim?
A: You are responsible for gathering the necessary documentation to complete your claim. Please note, you must sign and return your claim form (or if you prefer, file online) within 90 days of the date of incident—you can supply any outstanding documentation afterward (all documents must be submitted within 365 days of the incident). The required documents are listed on the claim form and include:
- Copy of initial rental agreement and final rental agreement
- Copy of your monthly billing statement showing the charge of the rental
- Estimate of repairs
- Itemized repair bill from the rental agency
- A copy of the police report if obtainable
- The Benefit Administrator may ask you to provide additional information (if applicable)
Avis® Benefit
Who is eligible: Flex Visa Infinite Business and Flex Visa Infinite cardholders.
Q: What is this offer?
A: As a Visa Infinite® cardholder, you can take advantage of enrollment in Avis Preferred Plus, and save up to 30% off base rates on qualifying rentals when you pay with your Visa Infinite card. In addition, Cardholders receive free weekend rentals and up to 10% off base rates on Select Series rentals.
- Automatic enrollment into Avis Preferred Plus includes a one-class upgrade across car classes when available and the ability to opt into Avis Preferred Points and earn at an accelerated rate.
- You won’t have to provide your rental preferences every time you reserve – they’ll already be on file.
- When you arrive at Avis, you can skip the lines and the paperwork and go straight to your car at over 5,000 locations worldwide.
Q: How do I participate in this offer?
A: You can participate in this offer by completing the following steps:
- Go online directly to Avis.com/visainfinite
- OR call Visa Infinite Concierge
- OR call Avis Reservations at 1-800-633-3469 with the Avis Worldwide Discount (AWD) S107100
Q: How do I know if I have an eligible Visa card?
A: If you are unsure your Visa Infinite card is eligible for Visa Infinite Car Rental Benefits, please contact your card issuer directly by calling the customer service number listed on your card.
Q: Can I use another credit or debit card to pay for this purchase?
A: No. You must use your valid Visa Infinite card to pay for this purchase in order to take advantage of the Visa Infinite Car Rental Benefits at Avis. No other form of payment will be accepted.
Q: I am an existing Avis Preferred member, and I have a Visa Infinite card, but it’s not the card I have on file with Avis. How can I receive the Visa Infinite card benefit?
A: You can update your Avis Preferred member profile with your new Visa Infinite card by logging in at avis.com/car-rental/profile/login.ac, and entering your Avis Preferred Wizard Number and user password, and selecting “Credit Card“ tab under the “My Saved Information” section of your profile.
Q: What does the discount apply to?
A: The discount applies to the base rental rate before additional surcharges and taxes are applied. The cardholder is responsible for all other fees and charges incurred in connection with the reservation.
Q: What car categories qualify for the discount?
A: The Visa Infinite offer is valid on all available car category types that are offered by each participating rental location worldwide. Available car inventory and category types vary by location. Discount varies by rental date, location and vehicle type. Terms and conditions vary by offer — see Avis.com/visainfinite for full details.
Q: For which Avis locations is this discount offer available?
A: This program is valid at over 5,000 participating Avis locations worldwide.
Q: May I use the discount on a car reservation I book for someone else?
A: No, the cardholder needs to be named renter on the rental agreement.
Q: How many times may I use the discount in any given year?
A: Qualified cardholders can use the discount an unlimited number of times.
Q: I just made a reservation using my Visa Infinite card on another site. May I apply the discount on this reservation?
A: No, the Visa Infinite offer can only be applied at the time of booking on the Avis.com/visainfinite website, by calling Visa Infinite Concierge, or the Avis Reservations toll-free number. Discount is not retroactive and may not be applied to previous reservations.
Q: I received a special offer discount through my airline frequent flyer program. May I combine the two offers?
A: No, the Visa Infinite offer cannot be combined with any other coupons, vendor certificates or special offers unless otherwise stated herein.
Q: What confirmation will I receive after completing the reservation?
A: Your Avis reservation confirmation will be sent to the primary cardholder’s email address saved in the profile. The reservation details can be shared with additional email addresses.
Q: Who do I contact if I’m having an issue with the Visa Infinite offer?
A: All service-related questions, including website inquiries, should be directed to Visa Infinite Concierge, or can be resolved by calling the Avis Reservations toll-free number and referencing Avis Worldwide Discount code S107100.
Dovly Uplift
Who is eligible: Flex Visa Business Debit, Flex Visa Business Infinite Credit, Flex Visa Infinite Credit, and Flex Visa Business Credit cardholders.
Q: What does Dovly Uplift for Visa cardholders include?
A:
- Monthly Credit Report and Score—a detailed TransUnion® credit report and score every month to help cardholders keep up with their credit
-
Help detecting and disputing inaccurate items on TransUnion® credit reports in an optimal way thanks to Dovly’s proprietary algorithm. Cardholders can:
- Review their credit report for potential errors
- Receive alerts and recommendations
- Select items to dispute
- Check dispute status
- Learn via Dovly’s financial literacy knowledge center
- Ongoing Credit Monitoring—cardholders receive alerts anytime there is a 10-point change in their credit score
- Credit Alerts—alerts for signs of identity theft, along with notice of changes on cardholder’s report
- Powerful results—90% of Dovly members see a double-digit credit score increase within 6 months
- Live U.S.-Based Member Services & Support—credit experts available to assist cardholders via chat, email and phone
- Convenient access via Dovly’s mobile app and website
Cardholders will also have access to market-leading discounts if they are interested in upgrading to a more robust plan, which includes premium features, such as three-bureau dispute service, identity theft insurance, discount perks, and more.
Q: Who is eligible for Dovly Uplift?
A: Dovly Uplift is available at no cost to U.S.-issued Visa consumer credit, Visa consumer debit and select Visa prepaid cardholders.
Eligible prepaid cards include: General Purpose Reloadable, Government Disbursement Reloadable, Payroll Reloadable, and Commercial Business Reloadable.
Note: Cardholders will also have access to market-leading discounts if they are interested in upgrading to a more robust Dovly membership plan, which includes premium features such as three-bureau dispute service, identity theft insurance, discount perks, and more. Dovly Premium is not currently available to residents of Georgia, Minnesota, or Puerto Rico.
Q: How do cardholders enroll in Dovly Uplift? What information do they need to provide?
A: Cardholders can simply visit https://www.dovlyuplift.com and enter their U.S.-issued Visa card number to verify eligibility. Their card will not be charged. Enrollment in Dovly Uplift requires their first and last name, email, password creation, Social Security number, date of birth, address, and phone number.
Q: What if a cardholder is a current Dovly member and their Visa card is eligible for Dovly Uplift?
A: If a cardholder is an existing Dovly member and their Visa card is eligible for Dovly Uplift, they can contact Dovly’s member success team. The Dovly member success team will help the cardholder understand any differences in their plan, assist with verifying eligibility, and migrate their existing Dovly plan over to Dovly Uplift or apply the market-leading discount available to Visa cardholders to their existing paid plan.
Q: How does Dovly work?
A: Dovly is the first smart credit engine designed to help raise a cardholder’s credit score. With Dovly’s proprietary algorithm, it takes just seconds to help fix, maintain, and manage their credit online. It is fully automated, meaning Dovly can help 24/7 without members having to submit any paperwork. All members need to do is select the inaccurate items they want Dovly to dispute, and Dovly will handle the rest.
Q: What credit score does Dovly use to improve a cardholder’s credit?
A: Dovly uses the Vantage 3.0 Score model.
Q: When can a member start seeing results?
A: While every situation is different, many Dovly members see results as soon as the first 30 days, and 90% of Dovly’s members see a double-digit credit score increase within the first 6 months.1 Dovly’s automated credit engine optimizes the number and type of disputes submitted to the credit bureau(s) each month to maximize results.
Q: What are Dovly’s Member Support hours of operation?
A: Dovly’s live U.S.-Based Credit Experts are available Monday to Friday, 8 a.m.–5 p.m. PST.
Emergency Card and Cash
Who is eligible: Flex Visa Debit and Flex Visa Credit cardholders
When and where is Visa available for customer assistance?
Visa’s Global Customer Assistance Services are available anywhere in the world, 24/7.
What languages are available when I contact Visa?
Visa offers customer service in most languages, either through Visa’s supported languages or an always available translation service.
How can I contact Visa toll free?
For a list of toll free numbers in over 100 countries around the world, visit https://usa.visa.com/contact-us.html.
What do I do if my card is lost, stolen, or damaged abroad?
If your card is lost, stolen, damaged, or compromised, you can contact Visa from around the world via phone, email, or chat* and Visa will work with us to get your replacement card approved and expedite the delivery of an emergency card to you, usually within 1 to 3 days.
Will Visa ever call me directly?
Unless we are working on an emergency cash disbursement or card replacement for you, no. If you receive a call or email from someone at Visa without a known reason, do not provide any information. You can report a phone scam that uses Visa’s name by emailing us at abuse@visa.com. Visa doesn’t call or email cardholders and request personal information.
What information should I have ready when I contact Visa?
For faster service, please have the following information ready when you contact Visa:
- Name of financial or banking institution that issued your card
- Type of card: Visa Signature, Visa Infinite, etc.
- Country where the card was issued
If your card is lost or stolen, please also have the following information handy so your lost/stolen card request can be processed faster:
- Full credit or debit card account number, whether you are the primary or secondary account holder
- Exact name of cardholder as it appears on the card
- Billing address where the cardholder regularly receives monthly statements
- Home telephone number
- Circumstances of card loss or theft
- Additional information for verification purposes: Date of Birth, National ID number, etc.
Please bear in mind that the secondary account holder should also provide additional information for identity verification purposes.
Where can I find Visa’s contact information?
To contact Visa, visit https://usa.visa.com/contact-us.html to access email, chat*, and phone contact information.
Gigsky
Who is eligible: Flex Visa Infinite cardholders.
Q: When does my 3 GB/15 day plan start? Is it at the time of receiving the complimentary Gigsky data plan or does it start once the GigSky plan is activated?
A: The GigSky data plan 15 or 30 day duration will commence after the plan is activated. Keep in mind you have up to 30 days upon receiving your complimentary data plan at checkout in the Gigsky app before it is automatically activated.
Q: Can authorized users on my eligible Flex Visa credit card account also get this benefit?
A: Offer may only be redeemed once per unique card number by the primary cardholder or authorized user, whoever activates first.
Q: How do I receive my complimentary GigSky data plan?
A: Eligible Flex VISA cardholders must install the GigSky app on an unlocked eSIM-capable device, create a GigSky account and set up their eligible Visa card as the default payment method to access this benefit.
Q: What happens once my complimentary GigSky mobile data plan ends or if I have used all the available data?
A: In the event you have used all your allotted data on the complimentary GigSky data plan prior to the end of the 15-/30-day plan duration, you can still purchase an additional GigSky plan as needed. If your complimentary plan expired before you were able to consume your allotted data, you are eligible to receive additional complimentary GigSky data plans when using your Flex VISA credit card. Only one GigSky complimentary data plan can be active at any given time.
Q: I have an existing GigSky data plan. Can I stack my complimentary GigSky data plan onto the existing GigSky data plan?
A: Unfortunately, this plan cannot be stacked onto an existing GigSky plan, but eligible Flex VISA cardholders will still be able to receive a complimentary GigSky data plan and then can choose to either continue using their existing GigSky plan until it expires / runs out of data or transition immediately to their complimentary GigSky data plan.
Q: Where can I find the end date for my complimentary GigSky Plan?
A: The plan will indicate whether it is a 15 or 30-day plan. The duration and end date will commence once your plan is activated. Keep in mind you have up to 30 days upon receiving your complimentary data plan at checkout in the GigSky app before it is automatically activated. You are able to see how many days remain before the plan is automatically activated and the number of days remaining on an activated plan in the plan dashboard found on the home screen of the GigSky App.
Q: What happens if I use a different card than my default payment card to receive my complimentary GigSky data plan?
A: If you complete your order purchase with a payment method other than the Flex VISA credit card set as the default payment method, you will no longer be eligible for a complimentary GigSky data plan, and you will have to pay the retail price for one of GigSky’s plans.
Q: What happens if I have multiple cards saved on my profile?
A: You can have multiple cards saved on your account. Keep your Flex VISA credit card set as your default payment method.
Q: My credit card was recently stolen or lost. I now have a new credit card number, what is going to happen to my benefit?
A: Don’t worry! In order to retain the benefit all you need to do is log in to your GigSky account and set your default payment method to your new qualifying Flex VISA credit card.
Q: My credit card recently expired. I now have a new credit card number, what is going to happen to my benefit?
A: Don’t worry! In order to retain the benefit all you need to do is log in to your GigSky account and set your default payment method to your new qualifying Flex VISA credit card.
Q: I use Apple Pay, Google Pay, or Samsung Pay as my default payment method, will I still qualify for the complimentary GigSky data plan if I default to a Visa card in my digital wallet?
A: In order to determine eligibility for the complimentary GigSky data plan, we will need to set up your eligible Visa card directly into the GigSky app as the default payment method outside of Apple Pay, Google Pay, or Samsung Pay.
Q Where can I find more information on using GigSky?
A: More information including where to download the GigSky app, what devices are eSim-compatible, how GigSky works, and other information can be found here.
Q: I have a U.S. Flex Visa card but can’t see my complimentary GigSky Visa data plan. Whom do I contact?
A: Check the list of eligible Visa cards on the GigSky VISA landing page or in the GigSky app. If your card is listed but you are not able to see the complimentary GigSky Visa data plan, reach out to GigSky care. If your card is not listed, contact your card Issuer.
Q: I need help with my GigSky data plan. Whom do I contact?
A: GigSky Care
Via email at: support@gigsky.com
Via Phone at: +1 650 924 9022 (USA) or +44 (0)203 608 0394 (United Kingdom)
Global Entry or TSA PreCheck® Application Fee Statement Credit
Who is eligible: Flex Visa Infinite cardholders.
Q: What is this offer?
A: Global Entry® is a program administered by U.S. Customs and Border Protection, which allows for expedited clearance for pre-approved, low-risk travelers when entering the United States by using automated kiosks located at select airports. TSA PreCheck® is a U.S. Government program administered by the Transportation Security Administration (“TSA”), which allows participants to speed through security without having to remove shoes, laptops, liquids, belts, or light jackets. U.S. Visa Infinite cardholders using their eligible Flex Visa Infinite card to pay for Global Entry® or TSA PreCheck® application fees can receive up to $120 in statement credits.
Q: How do I participate in this offer?
A: Visa Infinite cardholders can participate in this offer by using their eligible Flex Visa Infinite card to pay the Global Entry® and/or TSA PreCheck® application fee(s) in order to receive up to $120 in a statement credit. Cardholders receive statement credit(s) for the application fee regardless of their acceptance into the program. However, to participate in Global Entry® or TSA PreCheck®, travelers must apply for and be approved into the program. To enroll in Global Entry®, cardholders should follow enrollment instructions found on http://www.cbp.gov/global-entry/about or to enroll in TSA PreCheck®, cardholders should follow enrollment instructions found on https://www.tsa.gov/precheck and use their eligible Flex Visa Infinite card to pay the application fee.
Q: Am I guaranteed admittance into Global Entry® or TSA PreCheck® with my Visa Infinite Card?
A: No. Global Entry® is a U.S. Government program, operated by U.S. Customs and Border Protection, and TSA PreCheck® is a U.S. Government program administered by the Transportation Security Administration (“TSA”), both components of the U.S. Department of Homeland Security (“DHS”). Visa and Flex have no control over either programs including, but not limited to, the application and approval process. For complete details on the Global Entry® program, including full terms and conditions, go to http://www.cbp.gov/global-entry/about For complete details on the TSA PreCheck® program, including full terms and conditions, go to https://www.tsa.gov/precheck.
Q: Will I receive a statement credit for the application fee even if I’m not admitted to Global Entry® or TSA PreCheck®?
A: Yes. Provided that either the Global Entry® or TSA PreCheck® application fee is charged to an eligible Flex Visa Infinite card, you will receive up to $120 in statement credits for Global Entry® or TSA PreCheck® application fees. Statement credits are typically processed within 6 to 8 weeks of the original transaction, even if your Global Entry® or TSA PreCheck® application is denied by the U.S. Customs and Border Protection or Transportation Security Administration (TSA).
Q: How many Global Entry® or TSA PreCheck® statement fee credits am I entitled to?
A: A holder of an eligible Flex Visa Infinite card is entitled to up to $120 in statement credit when qualifying transactions are made for: Global Entry® application fee, TSA PreCheck® application fee(s), every four (4) years from the time of the first transaction per account number. To avoid any doubt, a statement credit will only be award for one qualifying transaction (i.e., cardholder may receive a statement credit for their Global Entry® application free or their TSA PreCheck® application fee but not both).
Q: When will I receive my statement credit?
A: The statement credit will be processed after either the Global Entry® or TSA PreCheck® program application fee is charged to your eligible Visa Infinite card. Please allow at least 6 to 8 weeks after either the Global Entry® or TSA PreCheck® program application fee is charged to your eligible card for a statement credit to be posted to your account. Please note that you are responsible for payment of all charges until the statement credit posts to the account. If you have a question about a statement credit, please contact Flex.
Q: Who should I contact about my statement credit?
A: If you have a question about a statement credit, please contact Flex.
Q: What do I do if I want to apply for an extra membership (e.g. for my spouse, child or other member of my family?
A: You or your family member will need to apply via the Global Entry® website at http://www.cbp.gov/global-entry/about or the TSA PreCheck® website at https://www.tsa.gov/precheck. However, only $120 statement credit is awarded per eligible Visa Infinite account number every 4 years. Once you reach the statement credit limit, no additional statement credits will be awarded. Your statement credit limit resets 4 years after the date of the first awarded Global Entry® or TSA PreCheck® transaction.
Q: Does the U.S. Customs and Border Protection or Transportation Security Administration (TSA) share any of the information I volunteer during the application process with Visa or Flex?
A: No, none of the information provided during the application process is shared with Visa or Flex.
Q: Where can I go to find more information on the Global Entry® or TSA PreCheck® program and the locations where benefits are offered?
A: For more information on the Global Entry® program and participating airports, go to globalentry.gov or for TSA PreCheck® program and participating airports, go to https://www.tsa.gov/precheck/map.
Hertz®
Who is eligible: Flex Visa Infinite Business and Flex Visa Infinite cardholders.
Q: What is this offer?
A: As a Visa Infinite cardholder, you can take advantage of special savings, faster service, extra hours on returns and Hertz Gold Plus Rewards® bonus points when you pay with your U.S.-issued Visa Infinite card.
Q: How do I participate in this offer?
A: You can participate in this offer by completing the following steps:
- Go online directly to Hertz.com/visainfinite (Hertz CDP #2150933 code already embedded)
- OR call Visa Infinite Concierge (Hertz CDP #2150933 code already embedded)
- OR call Hertz Reservations at 1-800-654-3131 and mention the Hertz CDP #2150933 code
- Then enroll in Hertz Gold Plus Rewards®.
Q: How do I know if I have an eligible Visa card?
A: If you are unsure your Visa Infinite card is eligible for Visa Infinite Car Rental Benefits, please contact your card issuer directly by calling the customer service number listed on your card.
Q: Can I use another credit or debit card to pay for this purchase?
A: No. You must use your valid Visa Infinite card to pay for this purchase in order to take advantage of the Visa Infinite Car Rental Benefits at Hertz. No other form of payment will be accepted.
Q: I am an existing Hertz member, and I have a Visa Infinite card, but it’s not the card I have on file with Hertz. How can I receive the Visa Infinite card benefit?
A: You can update your Hertz member profile with your new Visa Infinite card by logging in to Hertz.com and under My Account/My Profile/Personal Details, step one, add CDP # 2150933 under “CDP number (optional)”. In step #3, your new Visa Infinite card can be added to your profile.
Q: What does the discount apply to?
A: The special savings applies to the base rental rate before additional surcharges and taxes are applied.
The cardholder is responsible for all other fees and charges incurred in connection with the reservation.
Q: What car categories qualify for the discount?
A: The Visa Infinite offer is valid on most car category types that are offered by each participating rental location worldwide. Available car inventory and category types vary by location. Discount varies by rental date, location, and vehicle type. Terms and conditions vary by offer — see Hertz.com/visainfinite for full details.
Q: May I use the discount on a car reservation I book for someone else?
A: No, the cardholder needs to be named renter on the rental agreement.
Q: How many times may I use the discount in any given year?
A: Qualified cardholders can use the discount an unlimited number of times.
Q: I just made a reservation using my Visa Infinite card on another site. May I apply the discount on this reservation?
A: No, the Visa Infinite offer can only be applied at the time of booking on the Hertz.com/visainfinite website, by calling Visa Infinite Concierge, or the Hertz Reservations toll-free number. Discount is not retroactive and may not be applied to previous reservations.
Q: I received a special offer discount through my airline frequent flyer program. May I combine the two offers?
A: No, the Visa Infinite offer cannot be combined with any other coupons, vendor certificates, or special offers unless otherwise stated herein.
Q: What confirmation will I receive after completing the reservation?
A: Your Hertz reservation confirmation will be sent to the email address used in the reservation. The reservation details can be shared with additional email addresses.
Q: Who do I contact if I’m having an issue with the Visa Infinite offer?
A: All service-related questions, including website inquiries, should be directed to Visa Infinite Concierge, or can be resolved by calling the Hertz Reservations toll-free number and referencing Hertz CDP #2150933 code.
Lost Luggage Reimbursement
Who is eligible: Flex Visa Infinite Business and Flex Visa Infinite cardholders.
Q: How does the reimbursement work?
A: Before you leave the airport (or bus depot, train station, etc.), you will need to file a report with the airline or common carrier. They’ll give you a copy of this report. Within 20 days, you’ll need to notify the Benefit Administrator of the loss and within 90 days you will need to send in your claim form information in order to process your claim. You can file your claim online at www.eclaimsline.com or you can contact the Benefit Administrator at 1-800-546-9806. Under normal circumstances, once the Benefit Administrator has all the paperwork they need to process the claim, a decision will be made within five business days. The Benefit Administrator will send you notification of their decision.
Q: What if my luggage isn’t found—how do I prove what I had in it and how much it was worth?
A: If you have receipts for your luggage and the items you had in your luggage that is great. Otherwise, the Benefit Administrator will help you arrive at the value of the lost items.
Q: What is covered?
A: The value of your checked luggage and carry-on baggage and/or its contents are covered up to $3,000.00 provided the luggage or contents are lost due to theft or misdirection by the Common Carrier (New York residents, coverage is limited to $2,000.00 per bag). “Value of the amount claimed” is the lesser of the following 3 amounts: the original purchase price of the item(s), the actual cash value of the item(s) at the time of theft or misdirection (with appropriate deduction for depreciation), and the cost to replace the item(s).
This benefit is considered “secondary coverage”—this means that under this benefit you get coverage that is supplemental to and in excess of what you get from any other collectible insurance and/or the common carrier.
Q: What kinds of things aren’t covered?
A: There are always exclusions—some items to be aware of are animals, eyeglasses, contacts, hearing aids, artificial limbs, false teeth, dental bridges, or appliances (such as retainers). Also, money, deeds, keys, food stamps, and cellular telephones are not covered.
You’ll want to read the Terms and Conditions of the benefit for complete details.
Q: What tips do you have to help me make my trip go smoothly in the event that my luggage is lost?
A: Make photocopies of your passport, travel visa, and prescription medications. Keep one copy on you and give another to someone at home that you trust. Bring the 800 number with you so the Benefit Administrator can assist you in the event your checked or carry-on luggage gets lost or stolen.
National®
Who is eligible: Flex Visa Infinite Business and Flex Visa Infinite cardholders.
Q: What is this offer?
A: As a Visa Infinite cardholder, save up to 25% on qualifying rentals on any size car at participating locations in the United States, Canada, Latin America, and Caribbean. In addition, you receive complimentary Emerald Club Executive level membership.
As an Emerald Club Member:
- You won’t have to provide your rental preferences every time you reserve – they’ll already be on file
- You can skip the lines and the paperwork and go directly to the Emerald Club Aisle™ to your car at more than 50 major airports in the US and Canada
- There, you can choose any car from the Emerald Club Aisle™ and be on your way
- On your return, there is no need to wait around for a receipt.
To redeem this offer, please click the Redeem button to book online at nationalcar.com/offer/infinite.
Offer redemption is solely the responsibility of National Car Rental.
Q: How do I participate in this offer?
A: You can participate in this offer by completing the following steps:
- Go online directly to nationalcar.com/offer/infinite.
- OR call Visa Infinite Concierge
Q: How do I know if I have an eligible Visa card?
A: If you are unsure your Visa Infinite card is eligible for Visa Infinite Car Rental Benefits, please contact your card issuer directly by calling the customer service number listed on your card.
Q: Can I use another credit or debit card to pay for this purchase?
A: No. You must use your valid Visa Infinite card to pay for this purchase in order to take advantage of the Visa Infinite Car Rental Benefits at National. No other form of payment will be accepted.
Q: I am an existing Emerald Club member, and I have a Visa Infinite card, but it’s not the card I have on file with National. How can I receive the Visa Infinite card benefit?
A: You can update your Emerald Club member profile with your new Visa Infinite card by logging in at nationalcar.com, entering your Emerald Club number and user password, and selecting the “Payment / Credit Card Information” tab under the “Profile Update” section of your profile.
Q: What does the discount apply to?
A: The discount applies to the base rental rate before additional surcharges and taxes are applied. The cardholder is responsible for all other fees and charges incurred in connection with the reservation.
Q: What car categories qualify for the discount?
A: The Visa Infinite offer is valid on all available car category types that are offered by each rental location in the United States, Canada, Latin America, and the Caribbean. Available car inventory and category types vary by location.
Q: For which National locations is this discount offer available?
A: This program is valid only at participating National locations in the United States, Canada, Latin America, and the Caribbean.
Q: May I use the discount on a car reservation I book for someone else?
A: No, the cardholder needs to be named renter on the rental agreement.
Q: How many times may I use the discount in any given year?
A: Qualified cardholders can use the discount an unlimited number of times.
Q: I just made a reservation using my Visa Infinite card on another site. May I apply the discount on this reservation?
A: No, the Visa Infinite offer is only valid at the time of booking on the nationalcar.com/offer/infinite website, by calling Visa Infinite Concierge, or by calling the National Reservations toll-free number. Discount is not retroactive and may not be applied to previous reservations.
Q: I received a special offer discount through my airline frequent flyer program. May I combine the two offers?
A: No, the Visa Infinite offer cannot be combined with any other coupons, vendor certificates, or special offers unless otherwise stated herein.
Q: What confirmation will I receive after completing the reservation?
A: Your National reservation confirmation will be sent to the primary cardholder’s email address saved in the profile. The reservation details can be shared with additional email addresses.
Q: Who do I contact if I’m having an issue with the Visa Infinite offer?
A: All service-related questions, including website inquiries, should be directed to Visa Infinite Concierge, or can be resolved by calling the National Reservations toll-free number.
Priority Pass
Who is eligible: Flex Visa Infinite Business Primary cardholders.
Q: What comes with the Priority Pass Select* benefit?
A: A 12-month Priority Pass Select membership for eligible <PRODUCT> cardholders to access, with their guests, 1,300 airport lounges and experiences worldwide.
* Priority Pass Select is an independent airport lounge access program and is neither owned by nor otherwise affiliated with Flex or Visa. The Priority Pass Select membership benefit is subject to change and cancellation at any time.
Q: As a member in the Priority Pass Select program, may I bring guests with me to a participating lounge?
A: Yes. Your guests are welcome to join you at a participating lounge. Certain lounges may have limits on the number of guests who can enter with you, as well as age restrictions. All Priority Pass Select members and their guests must adhere to all rules of the participating lounges. For more information, refer to your Priority Pass Select directory or visit www.prioritypass.com.
Q: Why can’t I get into a lounge in the Priority Pass program?
A: We apologize for the inconvenience. Sometimes lounge operators will impose restrictions based on lounge capacity, to ensure that guests at the lounge have a pleasant experience. Please be sure to check the lounge pages on the Priority Pass app or website, before choosing your lounge - any pre-defined limitations on availability and opening times will be detailed here and we do our very best to keep these details as current as possible.
If for any reason you are unable to get into a lounge, please be aware there could be other options available to you through your Priority Pass membership at the location where you are traveling. These alternate options will be listed in the Priority Pass app or website.
Q: What happens at the end of the initial 12-month Priority Pass Select membership?
A: Provided the Priority Pass Select membership benefit is still being offered by Flex, and the
Flex Visa Infinite Business account is still open and in good standing, your Priority Pass Select membership will be automatically renewed for another year, without charge of a membership fee. If, however, the Flex Visa Infinite Business account is closed for any reason or the benefit is discontinued, all memberships for that account in the Priority Pass Select program will be canceled.
Q: What is a Digital Membership Card?
A: A Digital Membership Card is a digital version of your Priority Pass membership card, which you can use to access travel experiences on the program.
Q: Where do I find my Digital Membership Card?
A: After you successfully complete your online Registration, download the Priority Pass app: https://prioritypass.com/en/help/apps available for Android and iOS to access your Digital Membership Card and a range of digital features.
Q: How does the Priority Pass Digital Membership Card work?
A: The Digital Membership Card from Priority Pass, available to Flex Visa Business account cardholders, provides card-less access to the majority of the Priority Pass lounges using a QR code available via the Priority Pass smartphone app or in the My Account section of the Priority Pass website.
Q: My Digital Membership Card is not working. What do I do?
A: Firstly, check if your card has expired. If you are at an airport lounge or travel experience location the staff member will be able to advise on whether the brightness of your smart device’s screen needs to be adjusted to allow the card reader to recognize your card. If this does not work, please contact the Membership Service team on one of our 24/7 numbers (English support only). Tel: Toll-Free in USA: +1 800 352 2834 Elsewhere: USA +1 972 735 0536 for further support with your membership.
Q: Where can I use my Priority Pass Select Digital Membership Card?
A: You can enjoy access to 1,300 airport lounges and experiences worldwide. For a complete listing of participating lounges, refer to your Priority Pass Select directory or visit prioritypass.com. For access to a participating lounge, you must present your Priority Pass Select Digital Membership Card and a boarding pass or valid flight ticket (depending on the lounge) for the same day of travel. Lounges can also be accessed by presentation of your Flex Visa Business Infinite Card. To access with your payment card, simply tell the lounge attendant that you are a Priority Pass Member and hand over your registered payment card.
Always have your Digital Membership Card as an alternative access method to hand. In some cases, a Priority Pass Select member must be 21 years of age to enter a lounge without a parent or guardian, in which event personal identification also may be required.
Q: Can someone else access lounges using my Digital Membership Card?
A: No – the Digital Membership Card will have your name on it. This will be matched to your boarding pass when accessing the chosen lounge
Q: I have more than one Priority Pass membership and would like to activate the Digital Membership Card for all of them. Is this possible?
A: Please be aware that you will need to create a separate online account for each membership that you have. You can follow the set-up steps as detailed when activating your Priority Pass online account through the app.
Q: I already have an online account for my Priority Pass membership. Do I need to activate a new account to access the Digital Membership Card?
A: If you already completed the registration, all you need to do is download the Priority Pass app available for Android and iOS, and then log in. You can follow the set-up steps as detailed to activate your Digital Membership Card.
Q: Can I print out the Digital Membership Card and use that?
A: Yes. There are a number of ways the Digital Membership Card can be presented, as well as directly through the Priority Pass app. It can be printed out via our website and presented to the lounge on paper, saved to a smartphone image gallery and presented via the phone, or for iOS users saved to the phone’s Passbook.
Q: Where can I find more information on this benefit?
A: Please see the Terms and Conditions for a full description of this benefit. The Terms and Conditions are available in the Flex website application home.flex.one as well as in the Flex iOS and Android Apps. If you are enrolled as a member in the Priority Pass Select program under this benefit, also see participating lounge rules and other information in the lounge listing sent to you with your Priority Pass Select membership card or visit www.prioritypass com.
Q: My username and / or password is not being accepted – how can I access the app?
A: To get a reminder of your username or password, click the “Forgot details?” link on the log-in page
and provide the information requested.
Q: I double checked my username and password and still can’t log in to the app – what do I do?
A: Please call our Membership Services team for support. In order to investigate the cause of the problem, the team may need to ask for more information, such as your username and bank card issuer.
If you are at the airport and need immediate assistance, please call the Membership Services team on one of our 24/7 numbers (English support only). Tel: Toll-Free in USA: +1 800 352 2834 Elsewhere: USA +1 972 735 0536
Purchase Security/Extended Protection
Who is eligible: Flex Visa Business Debit, Flex Visa Business Infinite Credit and Flex Visa Business Credit cardholders.
How will I be reimbursed?
Once You’ve met the conditions of this benefit, the Benefit Administrator will resolve Your claim in one of two ways:
- A damaged item may be repaired, rebuilt, or replaced, while a stolen item will be replaced. Typically, You will receive notice about this decision within fifteen (15) days upon receipt of Your claim documentation.
- You may receive payment to replace Your item, an amount not more than the original purchase price, less shipping and handling charges, up to ten thousand dollars ($10,000.00) per claim and fifty thousand dollars ($50,000.00) per cardholder. You will only be reimbursed up to the dollar amount to replace or repair the item or the program limit, whichever is less. Under normal circumstances, reimbursement will take place within five (5) business days.
Q: What are the limitations?
A: You will want to read the full terms and conditions, but here are some examples of what does not apply for Purchase Security: the item cannot be used or pre-owned (refurbished items will not be considered used or pre-owned as long as accompanied by a warranty); the item cannot be lost, or mysteriously disappear meaning the item vanished in an unexplained manner with no evidence of wrongdoing by one person or several people.
Q: How does Purchase Security work?
A: Purchase Security replaces, repairs or reimburses you for an eligible item(s) purchased within 90 days from the date of purchase in the event the item(s) are stolen or damaged.
Q: How does Extended Protection work?
A: This benefit extends the time period of the original manufacturer’s warranty by one additional year on eligible warranties of three years or less. So, for example, if the original warranty was for six months, this benefit would extend the warranty for an additional
12 months so you would have a total of 18 months of coverage; if the original warranty was for two years, this benefit would add an additional year so you would have a total of three years of coverage. There is a per claim maximum of $10,000 and a per cardholder maximum of $50,000.
Q: Are gifts covered?
A: Yes, gifts are eligible as long as you purchase them using your covered Visa Infinite Business card and meet the terms and conditions of the benefit.
Q: Are purchases that I make outside of the United States covered?
A: Yes, your items are covered by Purchase Security as long as you purchase them using your covered Visa Infinite Business card and meet the terms and conditions of the benefit. You can enjoy Extended Protection as long as you use your covered Visa Infinite Business card for the purchase and the eligible item has a valid original manufacturer’s written U.S. repair warranty of three years or less, a U.S. store-purchased dealer warranty, or a U.S. assembler warranty.
Q: What are the timelines for filing a Purchase Security claim?
A: You must (1) file a police report within 48 hours of becoming aware of the theft, (2) notify the Benefit Administrator within 60 days of the theft or damage and (3) submit your completed claim form and supporting documentation within 90 days of the theft or damage.
Q: What paperwork do I need to submit with my claim?
A: In addition to the claim form, the Benefit Administrator will review with you the following supporting documentation you may need depending on your claim:
- An itemized sales receipt for the purchase—if you don’t have this, the store where you made the purchase may be able to print a duplicate receipt for you
- Your covered Visa Infinite Business card billing statement showing the purchase—your bank can usually make a copy for you
- A police report (in the case of theft), fire report, insurance claim, or loss report sufficient to determine eligibility for benefits
- A copy of the original manufacturer’s U.S. warranty and any other applicable warranty
- A description and serial number of the item and any other documentation deemed necessary to substantiate your claim—this includes bills and, if necessary, a copy of the maintenance record and receipts
- The Benefit Administrator may ask you to provide additional information, such as a repair estimate or replacement receipt (if applicable)
If you have any questions or are experiencing difficulty obtaining documents, simply call 1-888-221-3289.
Q: How long does it take to decision a claim?
A: Under normal circumstances, once the Benefit Administrator has all the paperwork they need to process the claim, a decision will be made within five business days. The Benefit Administrator will send you notification of their decision.
Relais & Châteaux Hotel Privileges:
Who is eligible: Flex Visa Infinite Business and Flex Visa Infinite cardholders.
Q: What are these offers?
A: As an eligible Visa Infinite cardholder, you can enjoy complimentary room upgrade (based on availability), VIP welcome at all Relais & Châteaux properties worldwide, as well as a complimentary breakfast daily for all parties in your booking at approximately 140 participating properties (for up to 7 consecutive nights). Complimentary daily breakfast is applicable for stays booked at Best Available Rate or Public Rate only and cannot be combined with any other promotions. To receive these benefits, you must book your stay at least 72 hours in advance through Visa Infinite Concierge
Q: How do I participate in these this offers?
A: You can participate in these this offers by completing the following steps:
– To receive the VIP welcome and complimentary breakfast (available at select
properties), call Visa Infinite Concierge to book your stay at least 72 hours in advance.
Q: How do I find out what properties provide Visa Infinite cardholders complimentary breakfast?
A: To review a list of which properties offer complimentary breakfast to U.S. Visa Infinite cardholders, go to https://www.relaischateaux.com/us/osp/visainfinite-us
Q: How do I know if I have an eligible Visa card?
A: If you are unsure your Visa card is eligible for the Visa Relais & Châteaux benefit, please contact your card issuer directly by calling the customer service number listed on your card.
Q: Can I use another credit or debit card?
A: No. You must use an eligible U.S.-issued Visa Infinite card to pay for your Relais & Châteaux stays.
Ride Share Protection
Who is eligible: Flex Visa Infinite Business and Flex Visa Infinite cardholders.
Q: How does Ride Share Protection work?
A: Contact a ride share company to arrange your trip. Add your covered card as payment method in the app and charge a portion or the entire fare on your covered card. Please refer to your Guide to Benefits for further details.
Q: What does the Personal Property benefit cover?
A: The benefit reimburses the reasonable cost, up to $200.00 per covered incident for repair or replacement of personal property that is lost, damaged or destroyed, while the eligible person and their traveling companion(s) are on a covered trip. For lost items, you must follow the ride share company’s procedures for reporting lost items within 24 hours. In the event of an accident, an incident report is required. Please refer to your Guide to Benefits for further details.
Q: What does the Accidental Death and Dismemberment cover?
A: Provides coverage up $100,000.00 per covered accident, for accidental loss of life, limb, sight, speech or hearing while on a covered trip pre-arranged by a transportation network company.
Q: What are the timeframes for filing a claim?
A: You must provide notice within 90 days of the date of loss or as soon as reasonably possible. Please refer to your Guide to Benefits for further requirements.
Q: How long does it take for a claim decision to be made?
A: In most cases, once the Benefit Administrator has all the paperwork they need to process the claim, a decision will be made within five business days. Your Benefit Administrator will notify you of their decision.
Roadside Dispatch®
Who is eligible: Flex Visa Business Debit, Flex Visa Business Infinite Credit, Flex Visa Infinite Credit, and Flex Visa Business Credit cardholders.
Q: How do I get roadside assistance if I need it?
A: Just call toll free at 1-800-847-2869. Roadside Dispatch will ask you where you are and what the problem is. While they remain on the phone with you, Roadside Dispatch will arrange a dispatch to a reliable tow operator or locksmith to provide help. (If you feel you are in an unsafe location, they will advise you to hang up and dial 911. If you are not able to dial 911, they will call the non-emergency police number in your area, and will remain on the phone with you at your request until the police arrive.)
You have the convenience of one toll-free phone call, and you may save money because the rates are pre-negotiated.
Dependable roadside assistance, 24 hours a day, 7 days a week has never been easier. No membership or pre-enrollment is required.
Q: Who are the service providers and what do they provide?
A: Service providers are independent contractors that provide emergency roadside assistance and towing services. All contractors are solely liable for their services.
Q: What other fees or limitations should I keep in mind?
A: Towing rates apply to vehicles classified as ‘Light Duty’. ‘Light Duty’ vehicles are vehicles that weigh 10,000 lbs. or less. Vehicles weighing more than 10,000 lbs. are considered ‘Medium Duty’ or ‘Heavy Duty’ and are NOT covered under this program.
If you require a tow for more than five miles, you must pay the cost beyond five miles. If a secondary unit being towed behind is not included, it can be accommodated for an additional fee.
Standard Winching applies within 100 feet of paved or county maintained road only. Additional fees may apply for winching services under certain circumstances.
You are responsible for any roadside assistance or towing charges incurred by facilities responding to your request even if you are not with your vehicle or your vehicle is gone upon their arrival.
Q: Where does coverage apply?
A: Coverage is available in the United States, Canada, Puerto Rico and Mexico.
Travel Accident Insurance
Who is eligible: Flex Visa Infinite Business and Flex Visa Infinite cardholders.
Q: Who is covered under the program?
A: Visa Infinite Business cardholders and their dependents are covered when their tickets are purchased with the Visa Infinite Business card. Visa Infinite cardholders and their dependents are covered when their tickets are purchased with the Visa Infinite card.
Q: How does the benefit work?
A: Payment of accidental death and dismemberment benefits are provided if you are injured while riding as a fare-paying passenger in, or getting on or off, a flight or other common carrier for which a ticket was purchased using your Visa Infinite Business card. If you are injured in a covered accident and suffer any of the losses shown in the schedule of covered losses below, you may receive the benefit amount shown for that loss.
| Loss Maximum | % of Benefit | Maximum $ of benefit |
| Life | 100% | $500,000 |
| Both hands or both feet | 100% | $500,000 |
| Sight of both eyes | 100% | $500,000 |
| One hand and one foot | 100% | $500,000 |
| Speech and hearing | 100% | $500,000 |
| One hand or one foot and the sight of one eye | 100% | $500,000 |
| One hand or one foot | 50% | $250,000 |
| Sight of one eye | 50% | $250,000 |
| Speech or hearing | 50% | $250,000 |
| Thumb and index finger on the same hand | 25% | $125,000 |
Q: How does the Travel Accident Insurance benefit work if I have other coverage?
A: This benefit is paid to you regardless of other coverage you may have.
Trip Cancellation/Trip Interruption
Who is eligible: Flex Visa Infinite Business and Flex Visa Infinite cardholders.
Q: What is covered by Trip Cancellation/Trip Interruption?
A: This benefit will reimburse the cardholder for non-refundable passenger fare incurred for the trip when the trip is cancelled or interrupted for a covered reason ($2,000 per trip maximum). So, for example, if you qualified under this benefit and your non-refundable airline fare was $600, you could be reimbursed the full $600. If your non-refundable cruise fare was $3,000, you could be reimbursed a maximum of $2,000 since that is the maximum benefit allowed. You must relinquish any unused vouchers, tickets, coupons, or travel privileges that have been reimbursed to you. Please note, this benefit pays your non-refundable expenses only—so if you had any portion of your fare reimbursed, this benefit considers what has not been reimbursed to you after all other sources have paid you.
Q: What is not covered?
A: You will want to read the full Terms and Conditions, but in general, examples of instances when you would not be covered include trips cancelled as a result of a pre-existing condition, accidental injuries arising from participation in some sporting events, racing or speed contests, or uncertified scuba diving. Most cosmetic surgery is also excluded. Additionally, the ill or injured person cannot have been under the influence of drugs (except those prescribed and used as directed by a physician) or alcohol.
Q: What do I do if I have a loss?
A: If you have a loss, immediately notify the Plan Administrator in writing at the below address:
CBSI
Card Benefit Services
550 Mamaroneck Avenue, Suite 309
Harrison, NY 10528
Your notification letter must be postmarked within 20 days from the date of the occurrence.
Q: How do I file a claim?
A: Upon receipt of notification and confirmation of eligibility, you will receive a claim form from the Plan Administrator. In addition to the completed claim form, you will need to send:
- A copy of your monthly billing statement or the travel itinerary confirming the common carrier ticket was purchased using your covered Visa Infinite Business card.
- A physician’s letter to substantiate the claim, if due to accidental injury, disease, or physical illness.
- If applicable, a copy of the death certificate.
- In the event of financial insolvency of the common carrier, you must provide documentation from the airline, cruise ship company, etc., outlining the reason for the cancelled trip.
- The Plan Administrator may ask for additional documentation, if necessary, to substantiate the claim.
If you have any questions or are experiencing difficulty obtaining documents, simply contact the Plan Administrator.
Trip Delay Reimbursement
Who is eligible: Flex Visa Infinite Business and Flex Visa Infinite cardholders.
Q: Don’t the airlines cover me when my flight is delayed?
A: It depends. Airlines generally don’t do anything when the delay is weather related. If the delay is due to other factors (e.g., mechanical problems), you may get a food or hotel voucher. Food vouchers can be as low as $10—which may or may not cover a reasonable meal. Trip Delay can be used on top of any vouchers you receive. This benefit covers reasonable expenses that you incur as a result of the flight delay or cancellation ($500 maximum per ticket).
Q: What’s considered a “reasonable expense” to qualify for reimbursement?
A: A “reasonable expense” is something you would not have had to purchase if you had been on your flight, such as food during the duration of your delay, a hotel stay for the duration of your delay, or transportation to the hotel and back to the airport. Generally speaking, a taxi would be considered reasonable whereas a stretch limousine would not be considered reasonable. These costs have to be incurred during the delay. Save all your receipts—you’ll need them when you file your claim.
Q: What do I do if my flight is delayed?
A: Make your travel arrangements (get re-booked on another flight if necessary, etc.). Have your information handy (e.g., airline, flight number, scheduled departure date and time, actual departure date and time). Then go to www.eclaimsline.com or call 1-800-546-9806 (outside the U.S., call collect 1-804-673-7481) to file a claim or get your questions answered. You have to contact the Benefit Administrator within 30 days of the delay as outlined in the terms and conditions of the benefit. You’ll need to save all of your receipts to submit them with your claim.
Q: How do you know that my flight was delayed and for how long?
A: Airlines provide information to the Benefit Administrator so they can see how long a flight was delayed.
Q: What if we’re sitting on the tarmac for three hours and then the carrier brings the plane back to the gate for another four-hour delay—does this count?
A: Yes. The amount of the delay is based on the originally scheduled departure time, so the time spent on the tarmac is included.
In other words, three hours on the tarmac plus four additional hours back at the gate is a seven-hour delay. If the delay caused you to buy an unplanned meal at the airport, you would be able to submit a claim for reimbursement since your delay was for more than six hours.
Q: How long does it take for you to make a claim decision?
A: In most cases, once the Benefit Administrator has all the paperwork they need to process the claim, a decision will be made within five business days. The Benefit Administrator will send you notification of their decision.
Q: Do you have any tips to help my trip go more smoothly in the event of a delay?
A: Yes. Before going on your trip, make photocopies of your travel documents, (e.g., your itinerary with flight and hotel information, your frequent flyer information including special phone numbers if applicable and travel documents, such as your passport). Carry these with you when you fly and give another copy to someone at home whom you trust. This will make it easier for you to get re-booked on another flight. As soon as you know about the delay, get your flight re-booked and notify your hotel of any changes in arrival date and time. During the delay, you may need to buy food, or even spend an extra night at a hotel.
Q: How do you file a claim?
A: Save all your receipts—food, hotel, taxi, etc. If your delay is caused by your airline, they may provide meal, transportation, or hotel vouchers—be sure to ask for them because Trip Delay works in addition to whatever you may receive from your carrier. Within 30
days, you’ll need to contact the Benefit Administrator. Within 90 days of the delay, the claim form and supporting documentation will need to be submitted to get reimbursement for the essentials you bought during the delay. You will need your travel information
(e.g., airline, flight number, scheduled departure date and time, actual departure date and time).
Visa Infinite® Golf Benefit by Troon®
Who is eligible: Flex Visa Infinite Business and Flex Visa Infinite cardholders.
Q: What is this benefit?
A: Visa Infinite cardholders are invited to reserve tee times at participating Troon Privé private clubs at a rate of $99 (+ Tax where applicable) per player per round. Cardholders may bring up to three guests at the same rate on each tee time they make and may play each course up to two times per year. An eligible U.S.-issued Visa Infinite credit card is required to make tee time reservations at Troon Privé clubs.
In addition, Visa Infinite cardholders are entitled to receive complimentary Platinum status in the Troon Rewards® program. With the Platinum membership level, the cardholder will be entitled to 20% discount on golf fees reserved on the Visa Infinite Troon website or on merchandise purchases made at the golf properties when using their Visa Infinite credit card.
Reservations must be made on the Visa Infinite Troon website using a Visa Infinite credit card.
Additional requirements are outlined in the complete Troon Visa Infinite Offer Terms & Conditions, available at www.troongolfrewards.com/visainfinite/.
Q: How do I participate in this benefit?
A: You can participate in this benefit by completing the following steps: Visit
www.troongolfrewards.com/visainfinite/.
Enter all 16 digits of your Visa Infinite credit card number to verify you are eligible for the Troon Golf benefit. The card number is used for verification of eligibility for the offer. Your information is transmitted over high-level encryption (SSL) and is not used for any other purposes.
Once you are verified, you will need to enroll in Troon Rewards to request tee times at a participating Troon Privé course at a rate of $99 player. Troon Rewards discounts are not available on tee times booked at Troon Privé courses.
If you enroll in Troon Rewards or have already enrolled, you may also reserve a tee time at the Troon daily fee courses at which you receive a discount based on your Troon Rewards status.
Use your Visa Infinite credit card to complete the reservation request.
Q: How do I know if I have an eligible Visa card?
A: If you are unsure if your credit card is eligible for the Troon Golf benefit, please contact Customer Service by calling the phone number on the back of your Visa Infinite credit card.
Q: Why do I have to enter my entire 16-digit card number at www.troongolfrewards.com/visainfinite/? How will Visa use this information?
A: Visa will use your 16-digit Visa card number for the following purposes:
- To validate that you are a Visa Infinite credit cardholder that is eligible for this offer.
- To track overall use of the Troon Golf benefit so that Visa can evaluate whether to offer more programs like these in the future.
Q: Why am I receiving an error message?
A: You may be receiving an error message for one or more of the following reasons:
- You are not entering a valid Visa Infinite credit card number.
- You may have a new Visa Infinite credit card that has not yet been added to our validation system.
- Please contact Customer Service to confirm your eligibility for the Troon Golf benefit.
Q: Can I use another credit or debit card to pay for this purchase?
A: No. To receive the Troon Golf benefit, you must use your valid Visa Infinite credit card to pay for your reservation.
Q: What does the Troon Rewards discount apply to?
A: Please visit http://www.troongolf.com/troon-rewards-faqs.html for a full explanation of the Troon Rewards discount program.
Q: Which golf courses are available to select from?
A: A list of Troon Privé golf courses at which Visa Infinite cardholders receive special access, as well as the daily fee courses at which Visa Infinite cardholders who have enrolled in the Troon Rewards benefit receive discounts, may be found at www.troongolfrewards.com/visainfinite/
Q: How many times may I use the discount in any given year?
A: Eligible Visa Infinite credit cardholders can book up to two rounds at each participating Troon Privé club per year, but can use the general Troon Rewards discount an unlimited number of times, as long as they remain eligible and as long as they meet the offer terms and conditions.
Q: I just reserved a tee time using my Visa Infinite credit card on another site. May I apply the discount on this reservation?
A: No, the Troon Golf benefit is only valid for reservations made on the Visa Infinite Troon website (www.troongolfrewards.com/visainfinite). The benefit is not retroactive and may not be applied to previously made reservations.
Q: Whom do I contact if I’m having an issue with the Troon Golf Benefit?
A: All service-related questions should be directed to the Troon Concierge at 1.888.876.6687
Visa Infinite® Luxury Hotel Collection (VLHC)
Who is eligible: Flex Visa Infinite Business and Flex Visa Infinite cardholders.
Q: What is the Visa Infinite Luxury Hotel Collection?
A: The Visa Infinite Luxury Hotel Collection is composed of more than 900 of the world’s most intriguing and prestigious properties, including brands like Peninsula, Park Hyatt, and Shangri-La. This hand-selected portfolio, developed for Visa Signature and Visa Infinite cardholders, is evaluated regularly. All properties, from boutique gems to world famous hotels, provide a premium collection of benefits specially designed to offer an unparalleled experience.
Q: What are the Visa Infinite Luxury Hotel Collection benefits available to both Visa Signature and Visa Infinite cardholders?
A: The Visa Infinite Luxury Hotel Collection 7 Premium Benefits available to all Visa Signature and Visa Infinite cardholders at Visa Infinite Luxury Hotel Collection properties include: best available rate guarantee (temporarily unavailable), automatic room upgrade upon arrival (when available), complimentary in-room Wi-Fi (when available), complimentary daily breakfast for two, one $25 USD food or beverage credit per stay, VIP Guest status and late check-out upon request (when available).
Q: Are there additional Visa Infinite Hotel Collection Benefits available exclusively to Visa Infinite cardholders?
A: As a Visa Infinite cardholder, you are eligible to receive the 7 Premium Benefits available to all Visa Signature and Visa Infinite cardholders at Visa Infinite Luxury Hotel Collection properties, plus an additional 8th Visa Infinite benefit at participating properties. The 8th Visa Infinite benefit is a special amenity unique to each property, such as an additional dining credit or spa credit. To receive the bonus 8th benefit, you must use an eligible Visa Infinite card to book and pay for your entire stay. Special amenity varies by property; see full Terms & Conditions for more details.
Q: What are examples of an 8th Visa Infinite benefit for hotels in the Visa Infinite Luxury Hotel Collection?
A: In addition to the 7 Premium Benefits, look for the special amenity listed with participating property and in the search results on www.visainfinitehotels.com for properties that offer the 8th Visa Infinite benefit for Visa Infinite cardholders. This complimentary 8th benefit* may be one of the following, but not inclusive, to:
- An additional $75 Food & Beverage credit, on top of the existing $25 Food & Beverage credit
- A $100 spa credit
- A $100 golf credit
- A $100 room rate credit
(All credits are USD)
If the property does not list a special amenity separate from the 7 Premium Benefits, the property does not provide an 8th Visa Infinite benefit.
*In cases where one of the benefits is not available at a hotel, the hotel may provide a substitute benefit of equal value. Some hotels may provide one of the benefits as a standard feature of the room being booked. In those cases the hotel may or may not provide a substitute benefit of equal value. Resort fees that cover any of the benefits are not reimbursable. Reservations must be booked either on a Visa Infinite Luxury Hotel Collection website or through Visa Concierge for benefits to apply. Some properties may require a minimum night stay or require booking certain room categories to receive the additional complimentary Visa Infinite benefit. Please consult the terms and conditions for each property.
Q: What credit cards are eligible for this exclusive Visa Infinite benefit?
A: Eligible Visa Infinite cardholders can book at participating properties to receive the bonus 8th Visa Infinite benefit in addition to the 7 Premium Benefits. The Visa Infinite benefit is valid only when you book through Visa Infinite Luxury Hotel Collection website or Visa Concierge and pay for your stay with a valid, eligible Visa Infinite card.
Q: How do I book a hotel in the Visa Infinite Luxury Hotel Collection that provides a bonus 8th Visa Infinite Benefit?
A: To make a reservation at a hotel in the Visa Infinite Luxury Hotel Collection, please visit https://www.visainfinitehotels.com, or call Visa Infinite Concierge.
Q: If I book a reservation directly with the hotel, will I still receive the 8th Visa Infinite benefit?
A: No. You must make your reservation either on a Visa Infinite Luxury Hotel Collection website or through Visa Infinite Concierge.
Q: How does the best available rate guarantee work?
A: Please note: During COVID-19 (until further notice), we are unable to match rates through our Best Available Rate Guarantee.
With all of our Visa Infinite Luxury Hotel Collection properties, we guarantee the best publicly available rate. If you find a lower rate available to the general public on an unrestricted website that has the same payment and cancellation policies, we’ll match it. Simply complete and submit the online claim form within 24 hours of making a booking. Additional terms and conditions can be found at visainfinitehotels.com/about/benefits.
Q: When will I be charged?
A: The hotel will charge your eligible Visa Infinite card at the time of check-out unless otherwise indicated during the reservation process. All reservations, cancellations and modifications are subject to the hotel’s rules and policies.
Q: Do you charge service fees?
A: No, there are no service fees associated with using our online Visa Infinite Luxury Hotel Collection reservation system or for booking your reservation through Visa Infinite Concierge.
Q: Who do I contact if I have a special request during my stay?
A: Please contact Visa Infinite Concierge or the hotel directly if you have a special request during your stay. Individual hotel phone numbers can be found on your confirmation email. The hotel will attempt to accommodate any requests but cannot guarantee that all requests will be honored.
Q: I’m a Visa Infinite cardholder. Can I still book a hotel in the Visa Infinite Luxury Hotel Collection that provides only the 7 Premium Benefits?
A: Yes, you can use your Visa Infinite card to book a hotel in the Visa Infinite Luxury Hotel Collection.
This website includes all hotels in the Visa Infinite Luxury Hotel Collection that provide the 7 premium benefits available to both Visa Signature and Visa Infinite cardholders as well as hotels that provide an additional 8th Visa Infinite benefit exclusive to Visa Infinite cardholders. For hotels that only provide the 7 premium benefits, they will be displayed as available to both Visa Signature and Visa Infinite cardholders. For hotels that offer a bonus 8th Visa Infinite benefit, only the Visa Infinite offer will be displayed. If a hotel provides both the 7 premium benefits and an 8th Visa Infinite benefit that has minimum night stay or room category requirements, the hotel will display the offer available to Visa Signature cardholders only if the Visa Infinite offer is unavailable with an option to change “stay dates” to access the Visa Infinite offer.
Q: How are the Visa Infinite rates different from Visa Signature rates?
A: The price per night of both rates is identical. The only difference between Visa Infinite rates and Visa Signature rates is that Visa Infinite rates include an 8th Infinite benefit in addition to the 7 Premium Benefits. If a hotel provides both the 7 premium benefits and an 8th Visa Infinite benefit that has minimum night stay or room category requirements, the hotel will display the offer available to Visa Signature cardholders only if the Visa Infinite offer is unavailable with an option to change “stay dates” to access the Visa Infinite offer.
Zero Liability
Who is eligible: Flex Visa Business Debit, Flex Visa Business Infinite Credit, Flex Visa Infinite Credit, and Flex Visa Business Credit cardholders.
What is the Zero Liability Policy all about?
Visa's Zero Liability Policy is our guarantee that you won't be held responsible for unauthorized charges made with your account or account information. You're protected if your Visa credit or debit card is lost, stolen, or fraudulently used, online or offline.
How do I dispute a charge that I didn’t make?
If you see an unauthorized transaction in your account, notify your financial institution immediately, by phone, email, or mail. Once an unauthorized transaction is reported, your financial institution will investigate so you can have the issue corrected quickly. Please note that replacement funds are provided on a provisional basis and may be withheld, delayed, limited, or rescinded by your issuer based on gross negligence or fraud, a delay in reporting unauthorized use, an investigation and verification of a claim, and account standing and history.
If my card got hacked or stolen and someone else used it will I be liable for the charges I didn’t make?
Visa's Zero Liability Policy is our guarantee that you won't be held responsible for unauthorized charges made with your account or account information. You're protected if your Visa credit or debit card is lost, stolen, or fraudulently used, online or offline.